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Questions, Comments, Concerns?
They're all probably taken care of in our FAQ. If not, and if you really want to talk to someone, contact us, and we'll provide you with all you ever wanted to know (and quite possibly more) about your question.
For product returns, please visit Our Returns Page or contact customer service.
JanSport Customer Service (U.S only)
1-855-818-5966
Hours: Monday-Friday: 8am - 6pm (CT)
us_customer_care@jansport.com
Chat Hours:
Monday-Friday: 8am-6pm(CT)
Warranty Department (U.S. Only)
1-800-426-9227
JanSport Warranty Service
510 Crystal City Hwy. 83 South / Suite 9
Uvalde, TX 78801
Hours: Monday – Friday: 8am-4:30pm (CT)
us_warranty_service@jansport.com
INTERNATIONAL CUSTOMER SERVICE AND WARRANTY
(outside of U.S. and Canada)
Please contact the regional point of purchase directly for customer service and warranty related questions.
JanSport Corporate Headquarters
1551 Wewatta St.
Denver, CO 80202
Press Requests
jansport_pr@vfc.com
1551 Wewatta St.
Denver, CO 80202
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Int'l help
JanSport Customer Service is here to help Monday through Friday 8am - 6:00pm (CT) (USA only).